A pedestrian walks by a Verizon store on Nov. 13, 2025 in San Francisco, California.
Justin Sullivan | Getty Images
Service was down late Saturday afternoon for several thousand Verizon customers in the U.S.
The outages began around 3:30 p.m. ET, with Verizon receiving the highest number of complaints at more than 13,000 at its peak, according to data tracking site Downdetector. The largest number of affected customers were located in major metropolitan areas, including New York, Los Angeles and Boston.
“Verizon is making progress on an issue impacting voice services for some wireless customers,” the company told CNBC in a statement.
Verizon recommended that customers who are still impacted by the outage restart their devices. The company did not provide a reason for the outage.
The Verizon outage impacted hundreds of customers from other major wireless carriers, including AT&T and T-Mobile US, whose calls couldn’t get through, Downdetector showed.
